GENERAL CONDITIONS OF SALE
These general terms and conditions apply and govern all orders placed through the website www.sistersg.ch
OWNERSHIP OF WEBSITE CONTENT
All texts, comments, works, illustrations and images reproduced on the site are reserved under copyright and intellectual property and worldwide. As such, and in accordance with the provisions of the Intellectual Property Code, only the use for private use is authorized, subject to different or more restrictive provisions of the Intellectual Property Code. Any total or partial reproduction of the site «www.sisterg.ch» is strictly prohibited unless prior agreement.
The copying or use of these elements does not give any right to them. In this sense, the reproduction, publication, transmission, modification or distribution, in any form or form, of the components of this website (including software) is expressly prohibited. Sisters G. reserves the right to prosecute offenders.
Order taking and order confirmation
The customer can place an order on the website «www.sistersg.ch». The order process is as follows: Choice of products and put in the basket, Validation of the contents of the basket, Information about the customer and the recipient’s address (Name/ First name/ Billing address/ Delivery address/ E-mail address/ Telephone number) with masked email or postal address (xxxx), Acceptance of the GTC, Order confirmation, Payment validation. During these steps, the customer can view the details of the order and its total price and can correct any errors before confirming his order to express his acceptance.
The payment of the price of the products makes the order final, and no modification of the order can be taken into account by the seller.
The conclusion of the contract is only effective after the confirmation of the order by the seller. The seller will confirm the order and its payment by sending an email to the email address indicated by the customer.
The seller reserves the right to cancel or refuse any order of a customer with whom there is a dispute relating to the payment of a previous order or who would present in his eyes any form of risk.
All the information given by the customer is his sole responsibility and any anomalies generated by him could not be charged to the seller in the event that he would be unable to execute the order and carry it to a successful end.
GUARANTEES OF PURCHASE/ PRODUCT
Technical product descriptions are based on information provided by suppliers. Differences in shades and finishes may occur without Sisters G. being held responsible. Images are presented for guidance, and color differences can be related to screen types and settings. If you have any questions, please contact Sisters G.
PRODUCT UNAVAILABILITY
The seller reserves the right to change the range of products. Some offers may have a limited validity period, which will be indicated for each product or product range.
The seller undertakes to fulfill orders received on the website only within the limit of available stocks. Exceptionally, an advertised product available on the site may be unavailable after the final registration of the order.
In the absence of availability of one or more product(s) ordered within the indicated time, the seller undertakes to inform the customer as soon as possible by email.
The order will be automatically canceled and refunded no later than 15 days after payment of the sums paid, unless the customer expressly wishes to postpone his order on a substitute product advised by the seller.
No penalty will be applied for such cancellation of order, the out of stock can in no case engage the responsibility of the seller. No cancellation compensation can also be requested by the customer except for the full refund of the order.
PRICES AND SPECIAL OFFERS
All prices on our website are in CHF (Swiss francs).
Payments must be made in CHF, regardless of your reference currency.
Special offers, sales or discounts are only valid until the indicated date or stock exhaustion.
METHOD OF PAYMENT AND ISSUING INVOICES
Online payment is by credit card (Visa, Mastercard or American Express), Twint, PayPal. The customer accepts that his account is debited of the total amount due at the time of the order.
The customer undertakes to personally use the credit card he holds. In case of fraudulent use, the seller will not be held liable. In the absence of bank provision, or in case of refusal of banking centers, the order will be automatically canceled and the customer notified by email.
The products remain the property of the seller until the complete collection of the price by the seller.
TRANSPORT & DELIVERY
Upon receipt of your order on the website and confirmation of your payment, your order will be processed as soon as possible.
All items are delivered in Switzerland by Swiss Post.
Delivery times can vary between 1 and 3 working days for Switzerland and 1 and 5 days for any delivery abroad. In case of a longer delay, you will be notified immediately.
GUARANTEE
All articles offered on the site are subject to the legal guarantee relating to the consequences of hidden defects or defects that may affect the products provided for in the Civil Code.
The customer has a period of 48 hours from delivery to send the Customer Service any reservations or complaints for non-compliance or apparent defect of the delivered items.
After this period and failing to comply with this formality, the items will be deemed compliant and free of any apparent defect and no claim can be validly accepted by the seller.
SECURITY AND CONFIDENTIALITY OF INFORMATION
To make purchases through the site Sisters G., users who wish can proceed to their registration. This data is stored in the Sisters G. database in order to process your order.
When registering, users can request that the system recognizes them automatically. This will simplify the purchasing process and thus provide more direct access to the user’s data, which will no longer need to identify themselves to consult them. Automatic recognition is achieved by means of cookies. If the user has requested that the system automatically recognize him, Sisters G. will ask him to identify himself if he connects to our website from a computer other than his usual computer or if he deleted his temporary files from the Internet (hidden memory and/or cookies).
ACCOUNT MANAGEMENT
When creating his account, the customer confirms that he is of legal age and responsible, and that his personal data is accurate. The customer can update this data at any time. The customer is solely responsible for accessing his account, so Sisters G. cannot be held responsible for fraudulent transactions made by third parties. The customer can contact Sisters G. by email at contact@sistersg.ch for immediate account blocking.
PERSONAL DATA PROTECTION
Sisters G. complies with the applicable legislation for the use of the customer’s data, in particular the data protection law. Sisters G. only processes and stores the data necessary for the fulfillment of the order, its billing and delivery.
Personal data are only transmitted to third parties related to the smooth running of the order and its delivery, but in no case for advertising purposes. The customer agrees if he wishes to receive advertising information from Sisters G. by subscribing to the newsletter offered on the site, but he can also unsubscribe from this service at any time by sending an email to contact@sistersg.ch. The customer has access to his personal data and can change it at any time. For any other question concerning the protection of personal data, the customer can contact Sisters G. in writing at the email contact@sistersg.ch.
All personal data of the customer is treated confidentially.
The data will only be used to process purchase orders, facilitate navigation and purchase of items, as well as to provide information, by email, on new products, special offers and various novelties related to this site. Sisters G. guarantees that the information provided by customers will not be communicated to any third party or company. The information provided will be stored in our server under SSL protocol and its transmission will only take place in encrypted form in order to guarantee its confidentiality. The server automatically recognizes: the IP address, the date and time of entry and exit of the website, as well as the downloaded files.
Users of this website may, at their discretion, access, rectify and cancel the information contained in the registration form, in writing, by sending an email to contact@sisterg.com
Applicable law and jurisdiction Swiss law is applicable to all relations between customers and Sisters G. An amicable solution must be sought before initiating legal proceedings.